1. Terms & Conditions
Terms & Conditions
Welcome to Appayee Foods. By accessing our website, browsing our products, or placing an order, you agree to comply with the following Terms & Conditions.
Products & Information
We make every effort to ensure that product descriptions, ingredients, pack sizes, prices, images and other information displayed on our website are accurate. Product information should be read together with the information provided on the actual product packaging.
Product images are for representation purposes only and actual packaging or appearance may vary.
Orders
Orders can be placed through our website order form or WhatsApp ordering facility. An order request is considered confirmed only after Appayee Foods confirms product availability, delivery details and payment requirements.
We reserve the right to decline or cancel an order where a product is unavailable, information is incorrect, or circumstances beyond our reasonable control prevent fulfillment.
Pricing
All product prices displayed on the website are subject to change without prior notice. Applicable delivery charges and other charges, if any, will be communicated before order confirmation.
Payment
Payment instructions will be provided after order confirmation. Customers are responsible for providing accurate payment information and completing payment through the agreed payment method.
Delivery
Delivery timelines may vary depending on the customer’s location, product availability, courier services and other circumstances.
Intellectual Property
All website content, including text, images, graphics, logos, product descriptions and other materials belonging to Appayee Foods may not be copied, reproduced or used without prior written permission.
Changes to Terms
Appayee Foods reserves the right to update these Terms & Conditions from time to time. Updated terms will be published on this website.
2. Privacy Policy
Privacy Policy
At Appayee Foods, we respect your privacy and are committed to protecting the information you provide while using our website and ordering our products.
Information We Collect
When you place an order or contact us, we may collect:
- Name
- Mobile number
- Email address
- Delivery address
- City
- Pincode
- Products ordered
- Quantity and pack size
- Order and payment-related information
How We Use Your Information
Your information may be used to:
- Process and confirm your orders
- Contact you regarding your order
- Arrange delivery
- Provide customer support
- Respond to enquiries
- Maintain order records
- Improve our products and services
WhatsApp Ordering
When you choose Place Order on WhatsApp, the information entered into the order form is transferred to WhatsApp to allow you to communicate your order details to Appayee Foods.
Information Security
We take reasonable measures to protect customer information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Third-Party Services
Our website may use third-party services such as WhatsApp, payment providers, analytics tools, hosting providers or delivery services. Their use of information may be governed by their respective privacy policies.
Policy Updates
We may update this Privacy Policy when necessary. Any changes will be published on this page.
3. Shipping & Delivery Policy
Shipping & Delivery Policy
Appayee Foods delivers its products to eligible locations based on product availability and delivery-service coverage.
Order Processing
Orders are processed after confirmation and successful payment, where applicable.
Delivery Time
Estimated delivery time will depend on the customer’s location and delivery service availability. The expected delivery timeline will be communicated during order confirmation.
Delivery Charges
Delivery charges may vary according to location, order value, weight and applicable delivery arrangements. Any applicable charges will be communicated before confirmation of the order.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, mobile number and pincode.
Appayee Foods will not be responsible for delays caused by an incorrect or incomplete address provided by the customer.
Delayed Delivery
Delivery may occasionally be delayed because of courier issues, weather conditions, public holidays, transportation disruptions or other circumstances beyond our reasonable control.
Damaged Package
If a package appears damaged at the time of delivery, customers should contact Appayee Foods as soon as possible and provide photographs or other relevant details.